Do systems make work more cumbersome?

Do systems make work more cumbersome than it is already? If you worked in the back office of any large company, you have contemplated this daily. Systems are supposed to make work easier and not the other way around. Large corporations have implemented behemoth ERP systems that no one really understands. They usually don’t have anyone in-house that understands the intricacies of their system implementations. Employees are seldom trained and knowledge typically gets passed down from one user to another. Over the years knowledge of how to do work becomes more of a myth. If the first person who learned the task was inefficient, that inefficiency gets passed down over the years. In a large corporation, this leads to significant magnification in inefficiency as the scope of work expands as sales grows and more employees were added.